Support

Contact us

Email info@askmario.co.za with your shop's myshopify domain in the message and we'll get back to you. We usually reply within one business day.

Reporting a bug

Including the following helps us reproduce the issue quickly:

• Your shop's myshopify domain.
• What you were trying to do (e.g. "scheduling a broadcast").
• What happened vs. what you expected.
• If it happened in the POS tile vs. the admin UI.
• Screenshot or short screen recording if you can capture one.

Feature requests

Email us with the feature you want and the merchant problem it solves. We prioritise based on impact across the merchant base — if you're describing a real friction, chances are someone else is too.

Status & outages

If Scoreboard is down or partially degraded, we'll communicate via the merchant contact email on file and via in-app banners where possible. Subscribe to our status updates by emailing us asking to be added.

Plan questions

Plan tiers, pricing, and what's included on each is on the Documentation page. To upgrade, downgrade, or cancel, open Scoreboard inside your shop admin and visit the Settings page.

Privacy & data

See the Privacy policy for what we collect, where it's stored, and how to request deletion.